Hill House Hall

A luxury bed and breakfast Tel: 01394 383890

TERMS AND CONDITIONS

PRICING

All prices shown online are per room per night (unless otherwise stated).

Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation.

CHILDREN

Children under the age of 5 can stay free of charge, when sharing a room with two paying adults and where a suitable room is available. Children from the ages of 5 to 16 will be charged a supplement per child per night for bed & breakfast. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought.

GUESTS WITH IMPAIRED MOBILITY

Hill House dates back to 1380, and is governed by restrictions placed upon us by English Heritage; as such not all our rooms are suitable for guests with impaired mobility or sight. We do however endeavour to accommodate where possible, and our Garden Room can be recommended as it is situated on the ground floor, and features a walk in shower.

PETS

We are unable to accommodate any pets. Please be aware that we have four elderly cats resident in the main house.

CAR PARKING

Car parking is available on the Market Square, and also at a local NCP car park which is situated within 50 yards of the property.

ARRIVAL AND DEPARTURE

Hotel rooms are available from 2pm on the day of arrival and no later than 7pm. We would also very much appreciate your assistance in keeping us informed of your expected arrival time. Rooms must be vacated by 10:30am on week days and 11:00am at the weekend on the day of departure, unless otherwise agreed.

DEPOSITS AND PRE-PAYMENTS

Hill House Hall requires a deposit of ΒΌ of your total stay. See 'Cancellations and Amendments' below for details on cancellations.

We accept all major credit cards, including MasterCard, Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card. We do not accept cheques drawn from an overseas bank account.

BALANCE OF MONIES OUTSTANDING

We accept all major credit cards, including MasterCard, Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card. We do not accept cheques drawn from an overseas bank account.

CANCELLATIONS AND AMENDMENTS

All cancellations must be made in accordance with our cancellation terms. Deposits are non-refundable. Should you unfortunately have to cancel at the last minute, we will return your deposit, providing we have been able to rent the room to another guest for the entire duration of your reservation.

Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

1.accept the changed arrangements as notified; or 2.make alternative arrangements with us; or 3.cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding your stay should be made in the first instance and at the time of your stay so that we can attempt to resolve it immediately.

We do hold a visitors book, which is on display and for your use in our front reception room, and we would encourage you to make an entry during your stay with us.

GENERAL INFORMATION

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.